Orders have to be placed at least 2/3 working days before delivery date.

Orders for the quantities specified, or their multiples, will be accepted and processed.

We accept late orders for 'emergency' cases and try our utmost to deliver them within the scheduled time. 
Goods will be delivered after the receipt of payment in full. 

Please furnish complete address of the recipient while placing the order. Include a landmark to identify the address, where possible.

Incorrect addresses may lead to non-delivery/mis-delivery, for which Woolana is not to be held liable or responsible.

All deliveries will be acknowledged by the addressee at the time of delivery.

The bona fides of the person receiving the goods at the time of delivery will be verified to the best of our abilities. Woolana shall not be held responsible for any loss/damage of the goods and no refund shall be made for the same in any case.

An email message will be sent to the client on confirmation of the order as well as after the delivery has been made.

Delivery shall be made on the appointed day. Should the day be a national holiday, we will deliver the gift either a day before or a day after the defined date, as the case may be.

All deliveries will be made in the course of the day. No goods will be delivered very early or late in the day.

Woolana will always try to meet the date and time of delivery as requested by the user in the order form. However, any delay/early delivery for whatever reason shall not entitle the user to any damages or compensation from Woolana.

Delivery will be made only at the address specified in the order form.

In case there is nobody available at the specified address to accept delivery, a note will be left at the door for the recipient with a contact phone number. Woolana will not be held liable for the spoiling of any perishable items in case of such circumstances.

Woolana will once again try to deliver the goods the following day. Should there still be nobody available to accept the gift, proof of absence will be validated by a neighbour for our records and the order treated as complete. 

Woolana will try to deliver all the products as per the details/specifications given in the order by the user, it reserves the right to deliver a similar/alternate product for reasons beyond its control and any such action shall not be deemed as a bad delivery.

If there are any changes in the order, notify Woolana as soon as possible.

Woolana will make all efforts to make the changes but will not be held responsible if any advised changes are not incorporated.

No changes will be made if the order has been processed.

Any changes in the order must be in the same category and of the same value as the original order.

Goods can be returned within 30 days of purchase for full money refund

Each manufacturer whose goods are displayed in this website holds the sole responsibility for the quality and performance of their products. Their goods are screened by Woolana to conform to basic standards. Woolana shall in no way be held responsible for any harm caused by the use of the products to anybody.

This site is owned by Woolana (Woolana is owned by Noritex Ltd). No material from this site may be copied, reproduced, republished, transmitted, downloaded or in any manner be used for commercial purposes or otherwise without written consent/permission of Woolana. Violation of this is a violation of copyright and other proprietary rights of Woolana and or their associates or affiliates.

All legal matters are subject to the laws of Northern Ireland